Our Services
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Supervised Contact
Designed for situations where safety and well-being are paramount, our supervised contact sessions involve a trained professional observing and assessing interactions between the child and family member. This ensures a secure environment, allowing relationships to develop positively. Detailed feedback and reports can be provided as required.
Example: A parent rebuilding trust after a period of absence can engage in supervised sessions to ensure the child's comfort and safety.
Supported Contact
In a relaxed and neutral setting, supported contact allows children to spend time with family members with minimal intervention from staff. This service is ideal when there are no significant safety concerns, but a structured environment is beneficial.
Example: Parents transitioning to unsupervised visits may start with supported contact to ease the process.
Virtual Contact
For families unable to meet in person, we provide virtual contact sessions through secure video calls. This service maintains the bond between children and family members when distance or other factors prevent physical meetings.
Example: A parent living abroad can regularly connect with their child through our virtual contact service.
Parenting Support
We offer guidance and workshops to assist separated parents in navigating co-parenting challenges. Our programs focus on effective communication, conflict resolution, and strategies to maintain positive relationships with children.
Example: A workshop on co-parenting techniques can help parents establish consistent routines across households.
Handover Services
Our handover service offers a neutral venue for the safe exchange of children between parents, eliminating the need for direct contact between them. This ensures that the child's experience remains positive and free from potential conflict.
Example: Parents with strained relationships can use the handover service to ensure smooth transitions for their child.
Caring Dads
A 17-week, evidence-based group designed to help fathers improve their relationships with their children.
This programme is particularly beneficial for fathers who have exhibited harmful behaviours, including emotional abuse, neglect, or exposure of children to domestic violence, and who are committed to making positive changes.
Parenting shouldn’t end when relationships do.
NACCC is the only charity in the UK dedicated to solving this problem by providing safe spaces where children can meet the parents they don’t live with. We oversee around 300 contact centres across the UK, run by a network of over 4,000 volunteers and staff.
What our parents and professionals say about us
“Communication has been fantastic from the start, Ebony has been remarkable with myself and the children and not once was we made to feel uncomfortable, From past experiences in contact centres i was very sceptical going in but Ebony and the team have restored my faith in the system, The children felt so comfortable in this environment.”
– Parent
“ I know that the family’s situation was not a straightforward one, but I remain confident that you were a key professional in making positive changes and I am sure that the mother feels the same way, in terms of the support and honest guidance that you gave her.”
– Family Court Advisor, CAFCASS
“Reality Family Support Services provided a safe space for me to reconnect with my child. The staff were professional, understanding, and supportive every step of the way.”
– Parent
“The centre helped us transition to independent contact smoothly. It was reassuring to have a neutral space where our child felt secure.”
– Parent”
“You’ve been so understanding of my situation and really help me with the process of getting back to seeing my child as it should be, thank you so much ”
– Parent
“Helped establish good communication.”
– Parent
“Throughout, all of the staff I came into contact helped to ease any anxiety and ensure every session counted. At the time it really felt the world was against me, however when I arrived at the centre I was treated totally impartially, fairly and kindly. This was a comfort and certainly a spring board at a time I needed. ”
– Parent
“Made everything very simple and easy to manage through a difficult period. Made everyone feel welcomed. Couldn't have asked for more.”
– Parent
WE ARE PROUD TO WORK WITH
WE ARE PROUD TO WORK WITH
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