Who we are
A Safe Space for Families
Reality Family Support Services provides a neutral, child-focused environment where separated families can maintain meaningful relationships. As an accredited member of the National Association of Child Contact Centres (NAACC), we prioritise safety, impartiality, and the well-being of every child.
Our dedicated team is here to support you through this process with professionalism, sensitivity, and care.
How It Works
Get in Touch – Contact us to discuss your situation and needs.
Assessment Meeting – We’ll arrange a confidential meeting to understand your circumstances and guide you through the process.
Start Contact – Begin structured, safe contact in line with your family’s needs.
FAQs
What is a Child Contact Centre?
A child contact centre provides a neutral, safe, and welcoming environment where children can meet parents or family members when direct contact is not possible.
How do I apply for contact services?
You can apply directly by filling out our contact form or through a referral from a solicitor, court, or family mediator.
How much does it cost?
Our fees vary depending on the type of contact service required. Please get in touch for a personalised quote.
Is Reality Family Support Services accredited?
Yes, we are accredited by the National Association of Child Contact Centres (NAACC), ensuring we meet high standards of safety and professionalism.
Parenting shouldn’t end when relationships do.
NACCC is the only charity in the UK dedicated to solving this problem by providing safe spaces where children can meet the parents they don’t live with. We oversee around 300 contact centres across the UK, run by a network of over 4,000 volunteers and staff.
What our parents and professionals say about us
“Communication has been fantastic from the start, Ebony has been remarkable with myself and the children and not once was we made to feel uncomfortable, From past experiences in contact centres i was very sceptical going in but Ebony and the team have restored my faith in the system, The children felt so comfortable in this environment.”
– Parent
“ I know that the family’s situation was not a straightforward one, but I remain confident that you were a key professional in making positive changes and I am sure that the mother feels the same way, in terms of the support and honest guidance that you gave her.”
– Family Court Advisor, CAFCASS
“Reality Family Support Services provided a safe space for me to reconnect with my child. The staff were professional, understanding, and supportive every step of the way.”
– Parent
“The centre helped us transition to independent contact smoothly. It was reassuring to have a neutral space where our child felt secure.”
– Parent
“You’ve been so understanding of my situation and really help me with the process of getting back to seeing my child as it should be, thank you so much ”
– Parent
“Helped establish good communication.”
– Parent
“Throughout, all of the staff I came into contact helped to ease any anxiety and ensure every session counted. At the time it really felt the world was against me, however when I arrived at the centre I was treated totally impartially, fairly and kindly. This was a comfort and certainly a spring board at a time I needed. ”
– Parent
“Made everything very simple and easy to manage through a difficult period. Made everyone feel welcomed. Couldn't have asked for more.”
– Parent
